General Summary - Security Receptionist

To provide a secure and efficient operations by directing visitors and outpatients to the proper areas within the hospital. Provide current patient and hospital information, as required.

Mission

The mission of Baltimore Washington Medical Center is to provide the highest quality healthcare services to the communities we serve.

Reporting Relationships

Works under the moderate supervision of the Security Supervisor, with administration direction from the Director of Security.

Working Conditions

Mostly light work involving sitting and reading for long periods of time and extensive public contact.

Potential for minimal exposure to communicable diseases and hazardous materials, requiring the observance of Standard Precautions and safe handling practices.

ORGANIZATIONAL DUTIES AND RESPONSIBILITIES

Dedicates oneself to achieving excellence in service by applying

the hospitals leadership values in daily work practices.

Excellence in Service Integrity

Responsibility Innovative/Creativity

Teamwork/Team dynamics Cultural diversity/Cultural sensitivity

Organizational Accountabilities

Functions with an awareness and application of safety/legal/emergency

standards as identified within the institution.

Ensures confidentiality and rights of patients and employees and the confidentiality

of all hospital and departmental documents, including being in compliance with HIPAA.

Ability to follow oral and written instructions, seeking guidance when appropriate.

Assumes responsibility for job duties and is accountable for own actions.

Adheres to all hospital and department policies and procedures.

Demonstrates understanding of hospital compliance policies.

Performs related duties as required or assigned.

Qualifications

High School diploma or equivalent required. Experience in public contact work desirable.