Work Schedule:  Full Time, Day, 8:00am - 4:30pm

General Summary

Under general supervision, performs scheduling, pre-authorization and administrative activities for
patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic
and insurance information.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures.
2. Schedules outpatient tests and procedures as required.
3. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system.
4. Creating, preparing, and coordination of outgoing referrals.
5. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate.
6. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information.
7. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking.
8. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment.
9. Assists with office supply tracking and ordering.
10. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system.
11. Participates in mock, regulatory, and accreditation surveys.
12. Performs routine clerical duties such as photocopying, filing, faxing, maintaining records, phone messages, and communication between clinicians, administrative staff, and patients.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

1. Takes action to correct observed risks to patient safety.
2. Reports adverse events and near misses to appropriate management authority.
3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range:  $17.51 - $25.99
• Other Compensation (if applicable):
•  Review the 2025-2026 UMMS Benefits Guide